FAQ's
Website Questions
Why do you use WordPress?
Simple! It is the most widely used platform in the world. Currently, there are over 500 million WordPress out there, over 60% of the market. Why would you use anything else?
What makes your WordPress websites different?
With WordPress, everything comes down to the template used. Very few agencies possess the skills to create their own templates and have to resort to buying commercial templates instead. Unfortunately these Templates invariably have technical issues are difficult to resolve.
We are different because we always code our own templates, so we know they will always be stable and error-free
Can I manage it myself?
Of course you can! However, please be aware that it does time to learn and you might just prefer us to look after it for you, allowing you to concentrate on your business. We can give you training and each session is provided to you afterwards on video, so that you have a permanent record.
Training starts from as little as £40 for 30 minutes.
How much will it cost for you to manage it for us?
Many of our clients want us to manage their website for them as we can make the changes quickly, making it a more cost-effective option. We charge £20 per 15 minutes.
Accessibility
Are your websites accessible to disabled users?
Yes, accessibility is at the heart of every site we build. We design to meet WCAG 2.2 AA standards, so your website will be usable by people with screen readers, keyboard-only access and other assistive technologies.
Do you test your websites with disabled people?
Yes we do. Our accessibility work has been shaped over the years by our team of disabled testers, who work with us on live audits of websites.
Will my website meet legal requirements for accessibility?
Yes. We ensure our sites comply with UK and international laws, including the Equality Act and the European Accessibility Act. We will also create a compliant Accessibility Statement for you.
Can you make my current website more accessible?
In many cases, yes. We can audit your existing website and give you a clear, practical roadmap to make it accessible without needing to rebuild from scratch.
Hosting Queries
Where do you host your WordPress websites?
Our websites are hosted with Fastnet, who have 2 Data Centres. One is in Brighton and one is in London. We have our own VMWARE platform that is reliable, secure and high-performing.
Do you offer email accounts?
No we don't. Instead we use Scanstation, a great local company who look after our our own emails and many of our clients. Give them a call on 01243 767399 and ask for Peter or Matthew to find out more.
How much does your hosting cost?
We have different packages, starting from as little as £5 per month for a 1-page website. Please ask us for more details.
Copywriting
Do you write the text for the website?
Yes, we offer copywriting as part of the package. We work with you to understand your business and then create clear, engaging text that reflects your voice.
Is the content written for Google as well as people?
Absolutely. We write for both. Our copywriting is designed to be easy to read, sound natural, and include the right keywords so search engines can find your site too.
Can you rewrite my existing content?
Yes we can. If you already have content but want it to sound more professional or perform better in search results, we can rewrite it for you.
Search Engines and AI
Is SEO included with the website?
Yes. Every website we build includes a proper SEO structure from the beginning. That means your pages are clear, fast, mobile-friendly and ready to be indexed.
What about getting found by AI?
Absolutely. When we launch your website, we make sure it is searchable by AI bots. They use a different method to traditional search engines.
Will my website be found on Google?
We do everything we can to help your site appear in search results. That includes keyword research, metadata, image descriptions and content writing. We also take other search engines into account.
Can you help if my site is not ranking?
Yes. We can audit your site, identify what is holding it back, and give you a clear action plan. Sometimes it is a small fix, sometimes more work is needed, but we will always be honest with you.
Can you run a monthly SEO Campaign for me?
We certainly can! Please ask us for details.